Our Story
Family-Built.
Community-Driven.
From Ukraine to Asheville — how Mikhail Lebed built a crew of 35+ professionals that treats every home like their own.
From Ukraine to Western NC
After graduating high school in Ukraine at the age of 17, Mikhail Lebed came to the U.S. in 1998. To learn more about life in the U.S., he attended high school for three more years in Seattle, Washington.
Mikhail came to the Asheville area in 2001, where he attended AB Tech and earned his diploma in Heating and Cooling. He worked for Carolina Comfort until 2005, when he opened his own business on February 8, 2005.
What started as one man and one van has grown into a crew of 35+ professionals serving homeowners and businesses across Western North Carolina. But the values haven't changed — honest work, fair pricing, and treating every customer like family.
Company Statement
From the President
This philosophy constitutes the principles and ethics by which we at Quality Comfort Heating & Cooling conduct our business. Like all successful companies, we strive to produce quality products at a competitive price for our customers, pay fair wages to our employees, earn an adequate return on our investment and conduct ourselves as good corporate neighbors in the community in which we work and live.
You, as a customer, employee, supplier, neighbor or friend, are entitled to know how we go about achieving these objectives.
— Mikhail Lebed
We Believe
In the application of the Golden Rule to all phases of our business relationship — with our customers, our management and employees, our sales representatives, our suppliers, our government, and with our neighbors. We have definite obligations to each.
Customer Relations
We believe that our customers are entitled to products and services of the highest quality at a fair price. Our objective has always been the “Satisfied Customer” who will rely on us to help resolve their problems and meet their needs on both an immediate and long-lasting basis.
- Engineer and market only quality products with appropriate safety provisions for their use.
- Ensure that our heating and cooling systems are reliable and that our obligations are met in a timely manner.
- Continue all transactions honestly and truthfully with our suppliers, avoiding any exchange that may interfere with the independence of either party.
Employee Relations
Our employees — their knowledge, skills, dedication, and loyalty — are our most vital resource. Mikhail is committed to developing a climate that enables people to grow with the company to the best of their ability.
- Hire and promote on the basis of ability without discrimination.
- Maintain competitive pay and respect the dignity of every individual.
- Provide comprehensive benefits for employees and their families.
- Offer current employees the first opportunity for promotions.
- Provide training and a safe, pleasant work environment.
- Encourage and reward suggestions for improvement.
Our Principles of Corporate Culture
The foundation of a great company is built on this.
Like Behind a Stone Wall
Every employee should feel protected and supported at any moment.
100% Responsibility
Everyone takes on their own area of responsibility.
Respectful Demands
Openness and honesty in every interaction.
Fair Exchange
Equal energy exchange — money, effort, result.
Don't Delay
Choose between urgent and important — we choose important.
High From Work
Only those in love with their work perform at the highest level.
Growth First
Results are a consequence. The reason is the desire to win.
Specific Numbers
Business decisions are driven by data, not guesswork.
Specific Money for Specific Work
Every dollar paid is accounted for with clear output.
The Socratic Method
Alignment on ideology and vision before moving forward.
21+
Years Family-Owned
10,247+
Homes Served
24/7
Live Answer, Every Call
Ready to work with a crew
that treats your home like theirs?
Call us today or request a free quote online.