Quality Comfort Heating & Cooling
Privacy Policy & SMS Terms
Last updated June 13, 2026
Quality Comfort Heating & Cooling ("Quality Comfort," "we," "us," or "our"), operating under Clear Holdings LLC, respects your privacy. This policy explains what information we collect, how we use it, and your choices — including how our text messaging (SMS) program works.
Information We Collect
We collect information you provide directly to us, such as when you call, book a service, fill out a form, or text us:
- Name, phone number, email address, and service address
- Details about your HVAC system and the service you need
- Payment and billing information when you make a purchase
- Messages and communications you send us
How We Use Your Information
- Schedule, confirm, and coordinate your HVAC service
- Send appointment confirmations and technician/dispatch updates
- Respond to your questions, quotes, and service requests
- Process payments and provide warranty or membership service
- Improve our services and comply with our legal obligations
SMS / Text Messaging Terms
By providing your phone number to Quality Comfort — by phone, on our website, on a service form, or by texting us — you consent to receive SMS text messages from us related to your service, including appointment confirmations, technician and dispatch updates, service follow-ups, and replies to your inquiries.
- Message frequency varies based on your interactions with us.
- Message and data rates may apply.
- Reply STOP at any time to opt out of text messages. Reply HELP for help, or call us at (828) 252-8544.
- Opting out of texts will not affect your ability to receive phone calls or service.
Quality Comfort will not sell, rent, or share your mobile phone number or SMS opt-in consent with any third parties or affiliates for marketing or promotional purposes.
Information you share with us by text is used solely to provide and coordinate your HVAC service.
How We Share Information
We do not sell your personal information. We share information only as needed to run our business — for example, with payment processors, scheduling and dispatch software, and service providers who help us operate, all of whom are required to protect your information. We may also disclose information when required by law. We never share mobile phone numbers or SMS opt-in consent with third parties for their own marketing.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data and limit access to it.
Your Choices
- Opt out of texts anytime by replying STOP.
- Request access to or deletion of your information by contacting us.
- Unsubscribe from marketing emails using the link in those emails.
Contact Us
Questions about this policy or your information? Reach us at:
Quality Comfort Heating & Cooling
629 Emma Rd, Asheville, NC 28806